Senior Systems Knowledge Base

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Senior Systems’ new Knowledge Base provides clients with a wealth of up-to-date information to maximize your application’s productivity. This information portal provides troubleshooting steps, solutions to common issues, frequently asked questions, hot topics and search by application(s) and/or key words.

The Knowledge Base also provides a quick reference for support services, WebEx Support Center and FTP file transfer account information. All our reference documentation and current release notes are now available on-line and listed by application.

A sampling of Hot Topics and FAQ’s:

Hot Topics:

Can I globally enter enrollment data into the records?
How do I fix student records that are not reflecting the current grade?
How do I make sure the Financial Aid student information is correct for the FA Year I am processing?

We have a student who withdrew from the school but is now applying again; how do I process their application?

Frequently Asked Questions:

How do I change student’s ID?
How do I get a list of how many inquiries or applicants we have by decision?
How do I clean up the menu in the drop down menu?
How do I process a returning student?
How do I keep track of all the reports I need to run throughout the year?

Contact a support representative for more information on how you can access the Senior Systems’ Knowledge Base Portal at support@senior-systems.com or 888-480-0102, Option 1