Timeline |
| Contract Signing |
Once your
contract is received, we begin the process of evaluating
your needs and planning for your particular implementation. |
| Questionnaires Completed |
The Questionnaires
are a very useful tool we use to better understand our
clients. The more information that we can collectively
gather - the better service we can provide. |
| Needs Assessment |
Our management
team reviews your questionnaires and we prepare a preliminary
customer profile and implementation summary. At this
time the specific type of specification approach is
determined. |
Specification
Meetings
On-site
or Conference Call |
Via a conference
call or on-site visit we discuss, in more detail, your
needs and formalize the installation plans and time
frame. |
| Needs Finalized |
Based on the
specification meeting, customizations to our software
may be required. In this case, technical-level specifications
are prepared and submitted to our software development
group. Installation dates and training
schedules are then finalized. |
| Data received for Conversion |
Our data conversion
team may need several months to schedule, analyze, develop
and test each data conversion. The requirements for
a conversion vary by application - please review our data conversion services or contact your appropriate project manager. |
| Conversion In Process |
The conversion
team will contact you as questions arise. Your project
manager will update you as the conversion activities
progress. |
| Final
Pass of data received |
The final
installation date will also determine the date that
the final pass of data is required. Please contact your
project manager if you are unsure when the data is required.
Typically the data is to be submitted 7 - 10 days prior
to installation. |
| Installation |
We offer two
methods of installation. Your project manager will
help you select the appropriate option. |
| On-site Training |
The on-site
training will be tailored to your school's particular
needs. We have standard training packages that we recommend,
or we can tailor our services to accommodate any unique
needs you may have. The schedule and requirements for
training vary by application - please contact your project
manager for details. |
| Continued
Support and Upgrades |
We provide
continued product support for all of our clients. You
can contact support via email or our toll free support line 1-888-480-0102 Ext.
1. Additional support is offered via our web
site. |
